Tootle & Potter – Privacy Policy

Last updated: May 2026

At Tootle & Potter, your privacy is our priority. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We aim to be clear, transparent, and respectful — just like our handmade products.

1. Who We Are

Tootle & Potter is a small UK-based creative business specialising in handmade gifts, keepsakes, and personalised items.

If you have any questions about this policy, please contact us at: hello@tootleandpotter.com

2. Information We Collect

We collect information to process orders, improve our website, and provide a smooth shopping experience.

We may collect:

• Personal details: name, email address, postal address, phone number

• Order information: items purchased, payment method (we never store full card details)

• Account information: if you create an account on our website

• Technical data: IP address, browser type, device information

• Cookies: small files that help the website function and improve your experience

We only collect information that is necessary.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you about your purchase

• Respond to enquiries

• Improve our website and services

• Send marketing emails (only if you opt in)

• Keep our website secure and functioning properly

We do not sell or share your information with third parties for marketing purposes.

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• Payment processors (e.g., Stripe, PayPal)

• Website hosting and analytics providers

• Delivery companies (e.g., Royal Mail, couriers)

These partners only receive the information needed to perform their services.

5. Cookies

Our website uses cookies to:

• Keep essential features working

• Remember your preferences

• Understand how visitors use our site

• Improve your browsing experience

You can manage or disable cookies through your browser settings. Some cookies are essential for the website to function.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (in certain circumstances)

• Object to or restrict processing

• Withdraw consent for marketing at any time

To exercise any of these rights, email us at hello@tootleandpotter.com.

7. How We Protect Your Data

We take your privacy seriously and use:

• Secure servers

• Encrypted connections (HTTPS)

• Limited access controls

• Trusted third-party processors

We never store full payment card details.

8. How Long We Keep Your Data

We keep your information only as long as necessary for:

• Fulfilling your order

• Legal or tax obligations

• Resolving disputes

After this, your data is securely deleted.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions or concerns about your privacy, please reach out to us at hello@tootleandpotter.com.

We’re always here to help.